In line with current industry standards, this one-year certificate program features a hands-on and comprehensive curriculum covering crisis communications, incident management, applicable legislation and personal health and wellness. You will get comfortable using state-of-the-art Intergraph® Computer-Aided Dispatch (CAD) software while processing and dispatching simulated emergency calls in our realistic emergency telecommunications lab. You’ll also have the opportunity to complete your learning with a six-week placement in the spring semester. Applicants must successfully complete Workplace Hazardous Materials Information System (WHMIS) certification prior to the start of the field placement component of the program (approximately Week 2). It is recommended that applicants have previous keyboarding experience as students are required to meet a keyboarding competency of 40 words per minute to complete the program. Placement agencies reserve the right to conduct criminal record and/or background checks prior to allowing a student to participate in a field placement with the agency. They also reserve the right to deny a student access to a field placement and not disclose the reason(s) for denying access to their facility. Students who are unable to pass a Criminal Record and Judicial Matters Check (CRJMC) sector check will be denied access to field placement and will receive a failing grade in the Field Experience course.
Career Information
Fanshawe’s 911 and Public Safety Communications program provides the academic and practical skills needed to work in the highly demanding and dynamic emergency services (e.g., police, fire and emergency medical services) and related fields.
Did you know Fanshawe consistently ranks high in graduation employment rates among large colleges in Ontario?
Here are some examples of career opportunities for graduates of Fanshawe’s 911 and Public Safety Communications program:
Police Communications Operator
Provide communications services, receiving and responding to emergency/non-emergency calls to deploy police emergency services.
Fire Communications Operator
Provide communications services, receiving and responding to emergency/non-emergency calls to deploy fire emergency services.
Ambulance Communications Operator
Provide communications services, receiving and responding to emergency/non-emergency calls to deploy medical emergency services.
Security Operator
Monitor alarms and provide communication services to maintain security and safety of people and buildings.
Logistics Operator
Provide planning and communications services for trucking, towing or transfer services.
Army Communication and Information Systems
Provide fast and reliable wired and wireless communication and information systems using leading edge voice and data systems.
I took the Emergency Telecommunications program at Fanshawe College and would take it a second time if I could. This program is very interactive and hands on and the instructors have professional experience in the emergency services industry. When enrolled in the program you will be involved with local and surrounding 911 and public safety agencies. I am currently employed with the Strathroy-Caradoc Police Service and would 100 per cent recommend the Emergency Telecommunications program to anyone!
Jordan McManusEmergency Telecommunications graduate 2017