Cornerstone (CICCC)

Customer Relations Specialist

Private (Work & Study)

Upon completion of this course, the successful student will have reliably demonstrated the ability to:

Understand and implement the principles and strategies of effective customer service.

Effectively use both verbal and non-verbal communication in dealing with customers.

Analyze markets and target market segments and develop a basic marketing strategy to reach the target markets utilizing an understanding of the product cycle.

Demonstrate the ability to write and edit emails, letters, and other communications.

Understand and apply the principles and strategies of relationship selling.

Demonstrate the application of various sales techniques.
CRS 1 Operational Customer Relations
CRS 2 Strategic Marketing
CRS 3 Effective Communication
CRS 4 Sales and Negotiation
CRS 5 Canadian Money Management
CRS 6 Personal and Professional Development

British Columbia
Program Duration:
8 months
Work Integrated Learning:
PGWP Eligibility:
English Requirement:
Successful completion of CICCC ESL level low-intermediate
Qualification for ESL level intermediate on the CICCC placement test.

Academic IELTS 4.5
TOEFL 45 – 54
Start Dates:
Jan 3rd, 2023 Jan 30th, 2023 Feb 27th, 2023
April 3rd, 2023 May 3rd, 2023 April 29th, 2023
July 4th, 2023 August 28th, 2023
September 25th, 2023 October 23rd, 2023 November 20th, 2023
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